Wellness Experience Design: Connecting Space, Service and Customer Experience

Wellness is not due to the decoration of a beautiful space or just adding health services, but due to the design experience, the entire user path to follow.

Starting from Target Segment

Business Traveler, Long-stay, Senior, Recovery, Lifestyle or groups who want a rest. There are different expectations. Design services and space should therefore start from people to real use.

Concept to be connected with Service

If the media brands Rest, Recovery or Well-being but the service process is complex or the space is not interferent with the rest, Experience will not be the same image. So it should be placed together Wellness Concept and Service Planning.

Space Affects the Feeling

Space arrangement, privacy flow, walking, light, sound, material and accommodation. The roll is part of Experience Design and should be linked to the concept of Interior and Facility from the beginning.

Design the Journey to Complete

Customer Experience Management looks from before entering the area, welcome, use of services, rest to after-session to find points that should reduce friction and increase impression.

Capacities of ICORP in this group

Hotel & Accommodation Project Development · Wellness Concept & Service Planning · Customer Experience Management · Service Design for Target Segments · Relaxation & Wellness Space Development · Hospitality Services with Quality Management Mindset

The ICORP Group’s structure is that it can link Wellness Concept into Design, Construction, Facility and Quality Management when the project scope requires multiple specialization together.